Our Client Charter
We are committed to providing outstanding advice and service to our clients.
Our client charter sets out:
- what you can expect when you deal with us
- ways you can help us give you the best service
- who we are
- the New Zealand Law Society's client care and service information
- our compliance with the Australian Code of Conduct for Patent and Trade Marks Attorneys 2013.
What you can expect from us
We will give you an estimate of the fee for your work if you want us to
We are happy to give you an estimate of the likely costs of your work. This will be based on the information you give us about what you need. Before we begin the work, we can also give you an estimate of other costs you will have to pay (such as official fees and travel costs).
We will let you know if the actual fees are likely to be different from the amount we have estimated.
How we set our fees
When setting our fees we consider:
- our standard fees for carrying out certain actions
- the time and work involved
- the skill, specialised knowledge, experience and reputation of the person advising you
- the project's importance, complexity, and the outcome
- how quickly you need us to carry out the work
- the possibility that acting for you may prevent us acting for other clients
- the estimate of fees we gave you, or our fee agreement
- the reasonable costs of running a practice
- the market fee for similar services.
We give work to staff at the right level to make sure that you get the best value.
We will bill you regularly
We will usually send you invoices every month unless we have agreed to a different arrangement.
If we are holding a deposit from you, we will take the amount that we invoice you for out of that deposit.
How we deal with other costs
While providing services to you, we may have to pay other costs such as official fees, foreign agents' charges, barristers' fees, courier costs and travel costs. These other costs are called 'disbursements' and we pass them on to you. Depending on your project, disbursements may be the largest part of our invoice. Our invoice will show which part of your invoice total is disbursements.
For disbursements in foreign currencies, we add a 3% foreign currency fee to cover exchange rate changes and bank and credit card fees. We may pass on bank charges if they are significant.
We charge a separate office disbursements fee to cover the costs for printing, photocopying, and communication charges. We may pass on the actual costs to you if they are significant.
Your information stays private
While we are advising you, we may collect and hold personal information about you. We will only use this information to:
- help us with the work we are doing for you
- get credit information or other references
- tell you about issues that may affect you.
We keep information about you on our premises or at off-site cloud-based storage facilities that meet ISO 27001 standards for information security. Further information regarding our policy on storing data in the cloud can be found here. Under the Privacy Act 1993, you have the right to see the information we hold. To arrange to see this information, please speak to your AJ Park contact.
We store your files for at least seven years
We store all files for at least seven years. We may keep your files for longer depending on the type of work we are doing for you. We destroy files when we stop storing them. Please let us know if you would like a copy of our policy on storing and disposing of files.
We do business under the laws of New Zealand. Legal disputes will be dealt with by the New Zealand courts. However, we may decide to take legal action anywhere in the world if we need to.
If you have a complaint about us, we want to know.
If we have failed to meet your expectations, please tell us.
We take clients' complaints seriously, and want to do what we can to put the problem right. If you are unhappy, we encourage you to talk to the person you are dealing with to see whether the problem is simply a misunderstanding. If this does not resolve the problem, contact the supervising partner or Chief Executive.
If you are still not satisfied with the way we have responded to your complaint, you can make a formal complaint to the New Zealand Law Society or New Zealand Institute of Patent Attorneys.
Our professional indemnity insurance meets New Zealand Law Society standards
We have professional indemnity insurance. This insurance covers claims brought against us because of professional negligence. Our insurance meets or goes beyond the minimum standards set out by the New Zealand Law Society. Please ask us if you would like details of the minimum standards.
The New Zealand Law Society's Fidelity Fund
The New Zealand Law Society's Solicitors' Fidelity Guarantee Fund (the Fidelity Fund) gives clients of lawyers protection against theft by a lawyer or a lawyer's employee or agent. For more information about what the Fidelity Fund covers, go to www.lawsociety.org.nz.
Ways you can help us give you the best service
Return your 'new client form' to us quickly
If you are a new client, we will usually ask you to sign and return a 'new client form' as soon as you instruct us.
Pay your deposit so we can begin work
Sometimes we may also ask you to pay a deposit based on our estimate of the fees and disbursements. We may choose not to begin work until we receive your deposit, even if deadlines for filing patents, design or trade mark applications or other deadlines are due.
Deposits are paid into our trust account and will not be taken out until we have completed the work and invoiced you. We will take fees and disbursements that we have invoiced you for from the deposit held in our trust account.
Here are details of our trust account for prepayments and deposits.
|Account name||AJ Park Law Trust Account|
|Branch||318 Lambton Quay, Wellington|
Please include your full name in the reference field when processing an electronic payment to us.
Give us all relevant information before we start work
So we can give you effective advice, please tell us all relevant information about your matter at the start of our discussions. Instruct us well before deadlines to save money - you will avoid paying expensive urgency costs.
We act for you
When we give you advice we will consider your particular situation and needs. No-one else may use the advice we give you, unless we agree otherwise. If you instruct us, you are responsible for paying our fee.
Make sure you pay our invoices on time
Please make sure you pay our invoices on time. Our invoices are due to be paid on the due date shown on the invoice. Please discuss any questions you have about an invoice with us before your payment is due.
In rare circumstances (for example, if you have not paid our invoices), we may be forced to stop acting for you even if important deadlines are due. We are entitled to keep your files or documents until you have paid the invoices.
We may charge you interest of 2% each month, worked out daily, on invoices you have not paid by the due date. We may also charge you for the costs of collection and legal fees.
Who we are
AJ Park is the trading name for two partnerships - the law firm AJ Park Law and the patent attorney firm AJ Park Patent Attorneys. Most of our partners are qualified lawyers and registered patent attorneys, and are members of both firms.
AJ Park Patent Attorneys carries out the business of patent attorneys
AJ Park Patent Attorneys provides specialist intellectual property services relating to protecting and exploiting rights in new technology, science and product design.
AJ Park Law specialises in intellectual property law
AJ Park Law specialises in intellectual property and information technology law. AJ Park Law provides a full range of services within these areas, including trade mark protection, copyright advice, commercialisation and litigation.
All lawyer employees are employed by AJ Park Law. Some lawyers working for AJ Park Law provide services to clients on behalf of AJ Park Patent Attorneys. Some patent attorneys working for AJ Park Patent Attorneys provide services to clients on behalf of AJ Park Law.
To check the position of any person you are dealing with, please ask that person or contact our Chief Executive, Pete Boyle.
New Zealand Law Society's client care and service information
Here are the Law Society's client care requirements.
"Whatever legal services your lawyer provides, they must:
- act competently, in a timely way, and in accordance with instructions received and arrangements made
- protect and promote your interests and act for you free from compromising influences or loyalties
- discuss with you your objectives and how they should best be achieved
- provide you with information about the work to be done, who will do it and the way the services will be provided
- charge you a fee that is fair and reasonable and let you know how and when you will be billed
- give you clear information and advice
- protect your privacy and ensure appropriate confidentiality
- treat you fairly, respectfully, and without discrimination
- keep you informed about the work being done and advise you when it is completed
- let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of conduct and client care for lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system."
Australian Code of Conduct for Patent and Trade Marks Attorneys 2013
Where we undertake work for you as Australian registered patent or trade mark attorneys, we confirm that we are bound by the Code of Conduct for Patent and Trade Marks Attorneys 2013, and that we have the appropriate competency to act for you.
You can download a copy of our client charter here.